Return & Refund Policy

Return Window

Eligible return requests must be initiated within 30 calendar days after confirmed delivery. Requests made after the 30-day period may not qualify unless otherwise required by applicable law.

Starting a Return Request

Before sending merchandise, contact customer support at service@zoventaro.com. Include your order number, the item you want to return, the reason for the return and relevant photographs where appropriate.

Return Eligibility

Unless the return concerns a damaged, defective, incorrect or otherwise non-conforming item, products requested for return should generally be unused or only handled as reasonably necessary to inspect the product, reasonably clean, free from damage caused after delivery, and returned with included components, accessories and packaging where reasonably available.

Product Appearance & Normal Variation

Product colors, texture, surface appearance and visual details may vary slightly because of lighting, display settings, material properties and normal manufacturing variation. Minor normal variation does not automatically mean that an item is defective.

Return Address & Authorization

Returns must be reviewed before shipment. If a return is approved, customer support will provide the applicable return instructions and destination.

Non-Returnable or Restricted Items

A return may be declined where permitted by law if an item has been materially damaged through misuse, abuse or improper handling; is missing substantial components because of customer handling; has been modified or altered after delivery; creates a hygiene or safety concern that cannot reasonably be resolved through return handling where applicable law permits such a restriction; or is otherwise excluded by applicable law.

Damaged, Defective, Incorrect or Incomplete Orders

Contact us promptly if an item arrives damaged, appears defective, differs from the product ordered or if the shipment appears incomplete. Please provide the order number and clear photographs showing the package, shipping label, product and relevant issue. After review, an appropriate remedy may include replacement, refund, partial refund or another reasonable resolution depending on the circumstances and applicable law.

Return Shipping Costs

Responsibility for return-shipping costs depends on the reason for return, the circumstances and applicable law. Where a return results from a verified damaged, defective, incorrect or otherwise non-conforming item, we will review the appropriate return-shipping solution.

Returning the Package

Follow the return instructions provided by customer support. Where tracking is available, we recommend retaining the return-shipping receipt and tracking information until the return has been completed. Returns sent to an unauthorized location or without sufficient identifying information may be delayed.

Inspection & Refund Timing

Where merchandise is required to be returned, the returned item may be reviewed after receipt to confirm the return condition and request details. Approved refunds are normally processed by Zoventaro™ within 5–10 business days and are generally returned to the original payment method where technically available. Banks and payment providers may require additional time to post the credit.

Order Cancellations

If you wish to cancel an order, contact customer support as soon as possible. We will review the order status. Once an order has entered fulfillment, been packed or been transferred to the carrier, cancellation may no longer be possible.

Exchanges & Replacements

Exchange or replacement availability depends on inventory, product availability and the reason for the request. Customer support will explain the available options after reviewing the request.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded or limited.

Clear timeframes at a glance.